Important information before you start
Please submit this form for one condition, one incident or one claim event only. You can upload multiple documents for the same issue. For a different, unrelated issue, please submit a separate claim.
For vet-related claims, please ask your vet to email your pet’s medical history and treatment notes as soon as possible. This is one of the most common causes of delay.
Have these ready
- Policy number or reference
- Pet details (name and microchip number if available)
- Date the issue happened or you first noticed it
- Itemised invoice or receipt (line by line)
- Supporting documents: vet history, hospital confirmation, travel documents, police reports, cancellation invoices, photos, receipts or third-party correspondence